Shipping policy
Shipping Policy
Last updated: August 27, 2026
House of RAK books are printed to order and fulfilled by Bookvault or one of its regional print and delivery partners.
Production time
Paperback orders are typically produced within 3–5 business days before dispatch. Production may take longer during peak periods, supply interruptions, or exceptional circumstances.
Production time and carrier transit time are separate. A delivery estimate begins after production unless checkout expressly states otherwise.
United States delivery
Available delivery services and their exact prices are shown at checkout. Depending on the destination and availability, services may include:
- UPS Ground: estimated carrier transit time of approximately 1–5 business days after dispatch.
- USPS Media Mail: estimated carrier transit time of approximately 2–8 business days after dispatch, although it may occasionally take longer.
These are carrier estimates, not guaranteed delivery dates. Weather, carrier disruption, peak periods, and remote destinations may extend delivery time.
Other destinations
We ship only to destinations made available at checkout. The available service, price, and estimated delivery time depend on the destination and fulfilment location.
International orders may be subject to import duties, taxes, or carrier handling fees. Unless checkout expressly states that these charges are included, they are the customer’s responsibility.
Tracking
When tracking is available, a tracking link will be sent after dispatch. It may take up to 48 hours for the first carrier scan to appear.
Address accuracy and changes
Customers are responsible for providing a complete and accurate delivery address.
Contact support@houseofrak.com immediately if an address needs to be corrected. We cannot guarantee a change after production or fulfilment has started.
If an order is returned or must be reshipped because the customer supplied an incomplete or incorrect address, the customer may be responsible for the additional delivery cost, except where the error was ours.
Delays
If we learn that an order cannot be shipped within the period stated to the customer, we will provide a revised estimate and any option to continue waiting or cancel that is required by applicable law.
For orders covered by the United States Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, if no shipping time was clearly stated, we will ship within 30 days or ask for consent to a delay and offer cancellation with a full refund.
Lost parcels
If tracking reports a parcel as delivered but it has not been received, first check the delivery location, household members, neighbours, and any notice left by the carrier.
If tracking has not moved for an unusual period or the carrier reports the parcel lost, contact support@houseofrak.com with the order number. We will investigate with the fulfilment and delivery partners and provide an appropriate replacement or refund when the loss is verified.
Damaged parcels
If an order arrives damaged, retain the book and packaging and contact support@houseofrak.com promptly. Include the order number and clear photographs of the book, packaging, and shipping label so that we can investigate and arrange an appropriate replacement or refund.
Contact
House of RAK
support@houseofrak.com